Customer Testimonials

I came in on a Saturday and worked with Dan. He came over to assist as I was browsing the lot and was very helpful finding the vehicle I was looking for. He spent time with my wife and me and overall was a pleasure to work with.

Absolutely awesome customer service especially from Sue, very thoughtful and honest. Kudos to the service department for promptly fixing any upcoming issues. Only wish it was cheaper & easier to fix my windshield washer reservoir sensor that is alerting me daily.. ugh. But overall very satisfying with Cooley VW.

They provided the smoothest auto purchase that I've experienced.

I had a great experience at Cooley Mazda leasing my new 2026 Mazda CX-50! A special thank you to Walter Ponce for his patience, professionalism, and assistance throughout the entire process. Walter was helpful, responsive, and willing to answer my questions while we explored different leasing options. I appreciated the time he took to help me find an option that worked best for my budget without feeling rushed into a decision. I’m really enjoying my new Mazda so far! Thank you again, Walter, for making this experience a positive one. I truly appreciate your help!

Kind courteous service that made the wait easy!

I think I just listened to on of the best technician videos I’ve ever heard. Spoke slow and clear enough to understand. Also, video quality was good.

Cannot believe I am saying this but my experience with Cooley was exceptional. Thank you for making this so flawless!!!

Super easy to work with and very responsive.. I love my Tiguan! Thanks Dan

They got my car in and out quickly I appreciate not wasting time for routine service

see Mike Rezek he was great

Very nice people there.

Service was excellent, everything went quickly and smoothly. Would definitely recommend them and our family loves the new CX-90!

I had a wonderful experience with Cooley Mazda! Everyone was friendly, helpful, and professional throughout the entire process. They made getting my brand-new car a smooth and exciting experience, and I truly appreciate all the help and support I received. Thank you, Cooley Mazda, for helping me get on the road in my new car! I would definitely recommend them to anyone looking to purchase a vehicle. ❤️🚗 Thank You To The Yes Man J

I was kept informed about the process of the car work being done. Plus they gave me a quick quote on a camera that had to be replaced. I was loaned a car for the weekend and the camera was completed by Monday morning. So yes I’m happy that the work got done fairly quickly.

Very easy to schedule, know when car is done, if anything needed to be completed and pick up.

Wonderful customer service. Frank and Mike (the manager) worked diligently to make our transition into a new vehicle smooth, quick, and easy. Thank you!

Had a great experience. Everyone was very helpful.

They sent video of my issues. It was nice to actually see. Great job

Marcus is the MVP !! Thank you for working so hard to get me in my dream car! !

Bad service un experience people

I had the best experience at Cooley, the salesmen and staff were exceptional and I didn’t feel pressured at all. they got me the best deal and rates possible and really seem to want the best for their guests. Dan and Collon were so kind and helpful. I highly recommend purchasing a car from them!

Convenient. Courteous. Timely.

I am very happy with my experience buying a car at Cooley Mazda. They have a great selection of vehicles and a friendly staff. I never felt pressured or rushed to make a purchase and the financing process was quick, easy and fair. Frank my salesman, was great as well as James, one of the managers. I would recommend Cooley Mazda to everyone.

My experience was professional, friendly and simple. Everyone from my salesperson Jay to.the finance manager were amazing

While the technical service work seems to be fine, I was disappointed with the staff behavior and customer handling. I dropped my car key at the reception and waited. After about an hour with no update, I went to the desk to ask about the status of my car. I was then informed that the servicing was already completed and my key and documents were returned for signature. At no point did a service engineer or specialist come to me to explain what service was performed, what was inspected, or if there is anything I should be aware of for ... Read More

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Google - Oct 8, 2026

While the technical service work seems to be fine, I was disappointed with the staff behavior and customer handling. I dropped my car key at the reception and waited. After about an hour with no update, I went to the desk to ask about the status of my car. I was then informed that the servicing was already completed and my key and documents were returned for signature. At no point did a service engineer or specialist come to me to explain what service was performed, what was inspected, or if there is anything I should be aware of for my vehicle. Only message and videos. This has been my experience in all three service visits so far. For a premium model like the CX-90 Premium, I expected a much more professional and customer-focused approach.

I want to start by saying that everyone I interacted with was extremely friendly and welcoming, which I genuinely appreciated! I initially brought my vehicle in because my check engine light had come on. When I called to schedule an appointment, I was told there was no availability until the following week, which was completely understandable. After dropping my vehicle off, I was informed that it would need to stay overnight, which was also not an issue. However, I did not receive any updates the following day until I reached out myself to ask about the status of my vehicle ... Read More

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Google - Oct 8, 2026

I want to start by saying that everyone I interacted with was extremely friendly and welcoming, which I genuinely appreciated! I initially brought my vehicle in because my check engine light had come on. When I called to schedule an appointment, I was told there was no availability until the following week, which was completely understandable. After dropping my vehicle off, I was informed that it would need to stay overnight, which was also not an issue. However, I did not receive any updates the following day until I reached out myself to ask about the status of my vehicle and when it would be ready. I will say they were very accommodating in allowing me to pick it up after hours, which I greatly appreciated. Unfortunately, just a few days after picking up my vehicle, the check engine light came back on. I immediately called to explain that my vehicle had just been serviced, what had been done to address the original issue, and that the same warning light had returned. I asked if I could bring it back in to have it reevaluated. I was told that due to staffing shortages and a tight schedule, they would not be able to get me back in until later in the month. I explained that I have a young baby and did not feel comfortable continuing to drive my vehicle for that long with an unresolved check engine light. I also asked to be placed on a cancellation list in hopes of getting in sooner. Ultimately, I decided to contact other dealerships and was able to have my vehicle evaluated that same day elsewhere. During that visit, I was informed that the issue originally addressed was not the primary problem. Instead, they identified a valve that needed to be replaced and informed me that my engine was overheating. While I completely understand that dealerships experience staffing challenges and busy schedules, I was disappointed with the overall experience, particularly the lack of communication and the inability to prioritize a vehicle that had just been serviced for the same concern. I truly appreciate the kindness of the staff and their willingness to accommodate my after-hours pickup, however I believe there is room for improvement when it comes to communication, thorough diagnostics, and addressing concerns when a customer returns with an unresolved issue. Unfortunately, this experience left me questioning the reliability of the service I received, especially given the seriousness of what was ultimately discovered.

Dan Stein @CooleyMotors was wonderful to work with. He found us the right car for our daughter at the right price and we are grateful for his help.

Very simple and easy process and I’m very happy with my 2026 CX-70!

The shuttle driver Moresse was excellent! He was prompt, courteous and on time and displayed excellent customer service!

Took 2 hours for just an oil/filter change but always do a good job! Multiple people came in after me and left before me.

Great sales team and environment. Easiest dealership purchase I’ve ever made. In and out in a few hours and left with a new car.

Had a great experience with both Mike Brosch and Dan Stein

Everyone was very helpful and nice

Very professional treatment from our greeting to paying our bill. Very satisfied

Super nice. Great communication and did not overcharge for unnecessary charges.

Shuttle vehicle was filthy

Impossible to get someone from the service desk on the phone. They offshore their incoming calls to a group that knows absolutely nothing. Awful experience just trying to schedule service and I’m not sure if I’m even scheduled.

They changed my oil yesterday but never started and then rechecked it after the filter was filled ,so when I checked it this morning I am down all most half a quart. Never going back there again. Terrible service.

I will never ever get a car from Cooley Mazda! They try to play on you because you’re a female. They had me coming there for 2 days. I dealt with Jay. I was upfront about everything. I made sure I told him about my challenging credit. He made it seem like he was gonna help me, next I know they tried to get me to pay for the car outright! I felt overwhelmed and played at the same time. I didnt like how they speak to you. I forget the gentlemen name. He was very rude and unprofessional. He ... Read More

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Google - Jun 19, 2026

I will never ever get a car from Cooley Mazda! They try to play on you because you’re a female. They had me coming there for 2 days. I dealt with Jay. I was upfront about everything. I made sure I told him about my challenging credit. He made it seem like he was gonna help me, next I know they tried to get me to pay for the car outright! I felt overwhelmed and played at the same time. I didnt like how they speak to you. I forget the gentlemen name. He was very rude and unprofessional. He handled the warranty and paperwork. I asked to get all my paperwork that I had given him. He told me to come back in 30 minutes in which I did. He began to yell at me and tell me that he had a whole line of people waiting. There was no one in his office when I approached him. I was tell that they don’t give you back your documents that you provide to them with all your information on it. I don’t like the way I was handled there. I will be choosing another car place to purchase a vehicle

I am beyond disappointed with Cooley .Mazda. Over the past years I've had good experiences. Not so this time. I went for an inspection. It failed. I was told multiple things needed to be done to pass. I went to 2 different mechanics. Nothing was wrong with my vehicle. My car should've passed inspection when I went to Cooley. This experience has made me question the integrity, honesty and business practices of Cooley.

An absolutely awful experience each time I interact with the company. Even upon purchase of a used vehicle they tried to charge me for paperwork and things that we discussed that I was not willing to pay and they said that was fine until the day of purchase came and we had to have a conversation about it once more. No notice about when previous oil change was, no sticker claiming last time or mileage when last one took place. When I called to ask they simply said they had no idea and had no record for me. 3500 miles go ... Read More

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Google - Jun 3, 2026

An absolutely awful experience each time I interact with the company. Even upon purchase of a used vehicle they tried to charge me for paperwork and things that we discussed that I was not willing to pay and they said that was fine until the day of purchase came and we had to have a conversation about it once more. No notice about when previous oil change was, no sticker claiming last time or mileage when last one took place. When I called to ask they simply said they had no idea and had no record for me. 3500 miles go by and my oil change light came on. Come in for the free oil change they offered and during their "inspection" I get hit with a notice telling me they recommend 3300$ worth of work be done including replacement of the front axle all together. When I told them 3300$ worth of work in only 3500 miles for a car that was 9k (and when negotiating they use lines like "I know how much work we have in our vehicles and can't go any lower") is insane the supervisor simply said "well the car came from another place and I have no record of anything from them about things found or things they didn't record" The car had been in the air at least 3 times at this point (during test drive the wheel shook a little and they did alignment work before I came in to buy). Apparently "..how much work we put in our vehicles" only includes the bare minimum to pass inspection and everything else is passed onto the customer to deal with at insanely inflated labor costs. Even when offering to pay for parts only (which the parts are only like 300$) I was refused as "3k is too much work for us to do for free" but apparently not too much to ask of the customer. The place is a glorified chop shop, I do NOT recommend buying used here unless you're a mechanic and willing to do a buncha work yourself.

Called parts last week for a replacement key for my 23 cx 5 carbon edition the service guy was pretty rude on the phone gave him my car info. He said yeah it will run you about 1000 to 2000. I was shocked . As I asked another question he Abruptly hung up the phone so I called another Mazda dealer in Albany. They quoted me $460. Why such a price difference. ??? Guess this dealership only wants to sell cars and doesn’t Care about customers needing assistance after they bought a car

I recently brought my vehicle to Cooley Motors for a scheduled recall and to address an SOS warning light that had appeared on my dashboard. What should have been a straightforward service experience quickly became frustrating due to a lack of transparency and poor communication. At no point during scheduling was I informed that there would be a diagnostic fee associated with evaluating the SOS issue. After the service visit, I was presented with a $179 diagnostic charge that had never been discussed or approved in advance. This was especially concerning given that my original appointment was specifically for a recall, ... Read More

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Google - Apr 27, 2026

I recently brought my vehicle to Cooley Motors for a scheduled recall and to address an SOS warning light that had appeared on my dashboard. What should have been a straightforward service experience quickly became frustrating due to a lack of transparency and poor communication. At no point during scheduling was I informed that there would be a diagnostic fee associated with evaluating the SOS issue. After the service visit, I was presented with a $179 diagnostic charge that had never been discussed or approved in advance. This was especially concerning given that my original appointment was specifically for a recall, which is typically handled at no cost. Clear communication about any potential fees upfront is a basic expectation, and that did not happen here. When I questioned the charge, the explanation I received was simply that “a lot of work was done.” This response failed to address the core issue, which was not the work itself, but the complete lack of communication and consent before that work was performed. There was no accountability taken for the miscommunication or the omission of important cost details. Beyond this incident, the overall communication at Cooley Motors is deeply concerning. Both internally among staff and externally with customers, the level of coordination appears extremely poor. It feels as though departments operate independently rather than as a cohesive team, which directly impacts the customer experience. The sales department, in particular, demonstrated very weak communication, making the process even more frustrating. This experience highlighted a larger issue: customers are not being properly informed about services, expectations, or costs. That lack of transparency creates confusion, frustration, and ultimately erodes trust. A dealership should prioritize clear, proactive communication and ensure customers fully understand what services are being performed and what charges may apply. Unfortunately, that standard was not met here.

Took my car there for a terrible shake when going OVER 50mph and the auto headlight dim to bright was always switching back and forth. The mechanic said on the video he drove the car 50mph and there was no shake. The high-beam issue couldn’t be addressed because it was daytime………..absolutely wasted my time. I took it to another shop before going to dealer and they said the lights are probably due to the camera but they were unable to fix it. I have had the car for 25 days and have already been to a repair shop 2 times ... Read More

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Google - Apr 14, 2026

Took my car there for a terrible shake when going OVER 50mph and the auto headlight dim to bright was always switching back and forth. The mechanic said on the video he drove the car 50mph and there was no shake. The high-beam issue couldn’t be addressed because it was daytime………..absolutely wasted my time. I took it to another shop before going to dealer and they said the lights are probably due to the camera but they were unable to fix it. I have had the car for 25 days and have already been to a repair shop 2 times and have to take it back to another to try and get it fixed.

Absolutely terrible experience. Brought my car in for oil leak. They sent me a quote for $8,600 for various unnecessary repairs and replacements, but didn't look for the source of the oil leak. They pushed the work out two days then told me on Thursday they wouldn’t be able to begin working on my car until early next week. I recommended you go literally anywhere else.

I need to get the headlight replaced on my car. It is the whole headlight unit. They did not have the part. This was in November. I scheduled the repair for today, a full two months out from the last time I was in there. THEY DID NOT ORDER THE PARTS! Two months and they didn't order the parts. So now I still have no headlight. This place sucks.

Had some heat to my vechicle another garage said it was a bad water pump and thermostat. Brought it to the dealership and they said they only could find a bad thermostat. They found other issues with my car that had nothing to do with the heat problem like my brakes and brake fluid, air cleaner, spark plugs.Had the thermostat changed and some of the recommended things fixed now I have less heat then when I brought it to the dealership now they say I need a new heater core. What if that doesn’t work do I keep ... Read More

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Google - Jan 16, 2026

Had some heat to my vechicle another garage said it was a bad water pump and thermostat. Brought it to the dealership and they said they only could find a bad thermostat. They found other issues with my car that had nothing to do with the heat problem like my brakes and brake fluid, air cleaner, spark plugs.Had the thermostat changed and some of the recommended things fixed now I have less heat then when I brought it to the dealership now they say I need a new heater core. What if that doesn’t work do I keep dumping money into the 10 year old car until they get it right. Called the service department and there response was cars are funny things.

I was very dissatisfied with the service I received. I will not go back nor will I ever refer anyone there.

I called to schedule appointment to have a gasket replaced. When I arrived for the appointment, I was asked if I called parts to order the gasket. My appointment had to be rescheduled while they ordered the new gasket. This was after I told them I was fixing their already recommended gasket. It should not be up to the customer to preorder parts. Wasted my time.

My car did not pass inspection due to “streaking” windshield wipers. These wipers were less than two weeks old and were not streaking! I left without replacing them and will get it inspected elsewhere. It seems as if Cooley just wanted create a sale, rather than perform a service. That’s not the way to encourage repeat customers, in my opinion!

The warranty pusher was rude and obnoxious. He tried to man-splain me about my decision to go elsewhere for my warranty coverage. He called me "spoiled" because they were delivering my car to me and tried again to sell me coverage and tell me I was making a big mistake not doing so. I know what I am doing and didnt appreciate this guy talking down to me. NOT a great experience.

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I usually take my Mazda here for oil changes. It's not the best but it's not awful. They do the work and it's reasonable in price and time. Today I called multiple times to schedule an appointment to have a check engine light checked. The person I connected with clearly was not internal customer service. The connection was terrible, I couldn't understand them because their mic kept crackling. Either way, I went ahead trying to schedule an appointment. I was hung up on twice. I called back a third time and pressed 0 to get someone at ... Read More

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Google - Dec 8, 2025

I usually take my Mazda here for oil changes. It's not the best but it's not awful. They do the work and it's reasonable in price and time. Today I called multiple times to schedule an appointment to have a check engine light checked. The person I connected with clearly was not internal customer service. The connection was terrible, I couldn't understand them because their mic kept crackling. Either way, I went ahead trying to schedule an appointment. I was hung up on twice. I called back a third time and pressed 0 to get someone at the dealership. Someone answered and I told them what happened and they said "did they actually hang up or did you get their voicemail?" The calls disconnected mid conversation. It wasn't a voicemail. I was simply trying to make an appointment. So this person told me she could transfer me to make an appointment. At this point I'm just not returning if your customer service is this horrendous. I called DePaula Mazda and made an appointment in about a minute.

$30 for tire rotation and with discounted oil change I paid $130 , that’s too much , where DePaula could do both for $99 and they have coupon too some time , the only good thing was I was out in 45 minutes , but if you want to save money on service stay away

Vehicle was returned with oil handprints on upper door, on hoodgard, heater controls were left in opposing settings, seat was left up against steering wheel, gray crusher run is caked on both wheel wells and tires on right side of vehicle. As if this wasn't enough of an issue, two text messages and a phone call to the dealership were not returned regarding the above issues, so now two issues, the way the vehicle was returned, and the no response to my concerns before this review was written. Overall very dissatisfied and disappointed, more effort should to be made ... Read More

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Google - Nov 19, 2025

Vehicle was returned with oil handprints on upper door, on hoodgard, heater controls were left in opposing settings, seat was left up against steering wheel, gray crusher run is caked on both wheel wells and tires on right side of vehicle. As if this wasn't enough of an issue, two text messages and a phone call to the dealership were not returned regarding the above issues, so now two issues, the way the vehicle was returned, and the no response to my concerns before this review was written. Overall very dissatisfied and disappointed, more effort should to be made to return vehicles the way they are brought in.

Quoted 89.99 for my oil change over the phone by service manager Sue. Booked my appointment. After service performed I’m billed at 99.99 + taxes. Now don’t get me wrong it’s only ten dollars. But these little lies are what prevent so many people from choosing dealer service. You can’t quote one price than change the price after service is performed without consulting the customer first for the price increase.

They blatantly lied about what optional equipment came with the car. I was clear over two days of shopping that I don’t want nets, cargo blocks, painted lug nuts, roof racks, etc. When buying, I asked for an itemized list of the price (car plus any add on equipment/accessories) and was told there is none because the price was for the car itself. She verbally confirmed that the car was empty. After buying, I found a bunch of boxed up junk (that you can buy for pennies on the dollar on Amazon..) hidden in the trunk AND a ... Read More

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Google - Oct 7, 2025

They blatantly lied about what optional equipment came with the car. I was clear over two days of shopping that I don’t want nets, cargo blocks, painted lug nuts, roof racks, etc. When buying, I asked for an itemized list of the price (car plus any add on equipment/accessories) and was told there is none because the price was for the car itself. She verbally confirmed that the car was empty. After buying, I found a bunch of boxed up junk (that you can buy for pennies on the dollar on Amazon..) hidden in the trunk AND a folded up itemized list in the glovebox that showed I was charged $500 for things I very explicitly said I didn’t want and was told didn’t exist. This was also not documented on any forms I signed. I called at opening the next morning and the sales woman actually said “sorry, that was my fault” and she would reach out to the manager etc. Obvious crickets since then. I have no expectations of them doing anything further as the transaction is over. And I’m sure they won’t be hurt over my loss of future business (even the one free oil change..) but I hope someone uses this information to know what to look for. I agree with the positive reviews that they don’t pressure you, but they definitely squeeze a bit extra out of each transaction. Edited in response to Cooley’s response: I did reach out.. and got an apology but not a resolution. Since then I’ve called and texted directly with no response.

We went initially to see the electric Volkswagen there, which they didn’t have, so we said oh let’s take a look at the other hybrid vehicles. They were super extra pushy to get us to get our car there. We ended up “getting” a car that they had to idea about how the rebates work at the time. It was a real mess, we took the car and after a few days they called us that the rebate didn’t apply to buying, only for leasing. To this the manager, which is even more pushy, kind of disrespectful ... Read More

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Google - Oct 6, 2025

We went initially to see the electric Volkswagen there, which they didn’t have, so we said oh let’s take a look at the other hybrid vehicles. They were super extra pushy to get us to get our car there. We ended up “getting” a car that they had to idea about how the rebates work at the time. It was a real mess, we took the car and after a few days they called us that the rebate didn’t apply to buying, only for leasing. To this the manager, which is even more pushy, kind of disrespectful as well, saying, well, buying is kind of old school, only old people do that. I am like “okay dude we are not leasing”…. We left, didn’t buy there. Anyways…. Long story short I keep getting all this mail from Cooley, after I told them not once, but twice to remove my information because I didn’t get my car there ! Today again I had to call to tell them AGAIN TO REMOVE MY INFORMATION BECAUSE I DONT HAVE ANY OR WANT ANY BUSINESS WITH THEM !.

Don’t waste your time, go to Nemer

Brought my VW Touareg in for over heating problem. Two weeks later and $750.00 car is still broke. I want my money back!

Will never take my car here again. They tried to say we needed $1,600 worth of work done and we didn’t need any of it.

Have had vehicle 1 day,issues with battery causing multiple malfunction signals,hopefully new battery on order!

Terrible from start to finish. Made an early appointment using their own site for tires & an alignment. Show up and they have no record of it because 'their systems are different'. OK.. Spend time now registering & checking in again, then I'm told 2 hours just to install the new tires. Yes - 2 hours to install tires an hour after opening. 2 dreadful hours go by & I ask about my car, nope not done.. still doing the last one. The best part about it was they emailed me while I was there for recommended services (including an alignment) & ... Read More

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Google - Aug 22, 2025

Terrible from start to finish. Made an early appointment using their own site for tires & an alignment. Show up and they have no record of it because 'their systems are different'. OK.. Spend time now registering & checking in again, then I'm told 2 hours just to install the new tires. Yes - 2 hours to install tires an hour after opening. 2 dreadful hours go by & I ask about my car, nope not done.. still doing the last one. The best part about it was they emailed me while I was there for recommended services (including an alignment) & the service desk guy couldn't actually decline for me, despite me asking in person. I had to instead waste my time going through the list myself lol I double-checked and they had no idea an alignment was even part of the original order - clear as day as I look at the order details - so that's off the table now.. not wasting another 2 hours there. Almost 2.5 hours in total lmao it quite literally felt like they do not actually want people to go back there. RUN AWAY

The finance lady is rude she's rude on the phone she's rude in person they need to replace her she doesn't like her job and all she does is be rude with people if you disagree with her she will toss your license at you she doesn't try to help anybody she is very very rude the rest of the staff here is great

I was highly disappointed with the wait time to just get an inspection. I was there 2 hrs and have never waited that long even when I've had repairs. Always happy with the people who check me in though.

Had purchased my last vehicle here smoothly. Could not complete this transaction Saturday because my insurance company was closed. Completed all paperwork so that I could sign and leave Monday. We’ll have been here since 11 it’s now 1. Car was not inspected and no registration. Supposedly I’m a VIP customer. Will not recommend your business again

Honestly, service is very poor and price is very high. I will not recommend .

Easiest car buying experience of my life. Worst car service experience of my life. Run, don’t walk away. Their service advisors try to be helpful, that’s the only good thing I’ll say. My car was basically held hostage because they were too “busy” to do the work that they gave me multiple appointments for, they wouldn’t cooperate with the insurance adjuster, and they did a terrible job on the work-left my car filthy and with issues I’ve since had to return for. I’m over simplifying because there simply aren’t enough characters to tell ... Read More

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Google - Jun 18, 2025

Easiest car buying experience of my life. Worst car service experience of my life. Run, don’t walk away. Their service advisors try to be helpful, that’s the only good thing I’ll say. My car was basically held hostage because they were too “busy” to do the work that they gave me multiple appointments for, they wouldn’t cooperate with the insurance adjuster, and they did a terrible job on the work-left my car filthy and with issues I’ve since had to return for. I’m over simplifying because there simply aren’t enough characters to tell the whole story, but I plan to never step foot in this place again.

I scheduled warranty work two weeks in advance to make sure the dealership had the required part. The day of the appointment they did not have the part but completed an oil change and inspection. The vehicle was going to fail inspection without the warranty work. They offered to charge me $3,000 in repairs and services, half of which they listed as being required for the inspection and missing some that they claimed would be required. I should have read the previous reviews before choosing Cooley as they also mentioned that my windshield wiper blade would fail inspection. Having never in 22 ... Read More

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Google - Jun 17, 2025

I scheduled warranty work two weeks in advance to make sure the dealership had the required part. The day of the appointment they did not have the part but completed an oil change and inspection. The vehicle was going to fail inspection without the warranty work. They offered to charge me $3,000 in repairs and services, half of which they listed as being required for the inspection and missing some that they claimed would be required. I should have read the previous reviews before choosing Cooley as they also mentioned that my windshield wiper blade would fail inspection. Having never in 22 years of car ownership heard of a vehicle failing for a wiper blade I did check and they could fail a vehicle for that and no inspection location had ever tried to sell me on $45 wipers in order to pass inspection. For inspections or non warranty work I would advise to stay away.

No explanation necessary.

Was there for a NYS inspection on my 2024 VW Atlas a week ago and they failed it for wiper blades stating that it was streaking (not true)... They tried to charge $50 for new wipers, but I went to a different location down the road that passed me in 7 minutes with absolute no wiper issue. Very disappointed.

Needed a sensor replaced and Cooleys was the only place with the part. Had to wait a few weeks for an appointment. Tried to sell us things we didn’t need, as a dealership will do. We finally got our car back and the check engine light was a still on, took it to a pep boys who checked why the light was on and it was for the same sensor we had replaced. Took the car to a trusted mechanic who said they absolutely botched the repair. He was kind enough to document every single issue he found with ... Read More

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Google - Apr 16, 2025

Needed a sensor replaced and Cooleys was the only place with the part. Had to wait a few weeks for an appointment. Tried to sell us things we didn’t need, as a dealership will do. We finally got our car back and the check engine light was a still on, took it to a pep boys who checked why the light was on and it was for the same sensor we had replaced. Took the car to a trusted mechanic who said they absolutely botched the repair. He was kind enough to document every single issue he found with the repair so we could bring that back to Cooleys. We had to wait another three weeks just for them to look at the car a second time. When they finally got around to it they did acknowledge they messed it up themselves, and they did fix their mistake without making us pay a second time. Also, they charge more than any other garage around for the same services, so unless you’re absolutely stuck I would go anywhere else. Might be worth waiting for a garage you trust to order the part themselves. It was two month long, very expensive, and super stressful process. They are fairly untrustworthy, but to be fair it’s a dealership. Good luck. This was summer into fall of 2024. So maybe they’ve changed…

Brand new car and they can’t get it to work properly!! Sat waiting for hours in service last weekend and broke down on GE side of the road this weekend. They clearly don’t know what they are doing!!! Stay away!!!

Purchased my vehicle and was told first oil change was free. Can't get an appointment till I called after needing my third oil change and they finally got me in. However; they set you up to text you what they feel needs to be done in addition and I got charged 36 plus dollars because they said I needed an air filter. Labor was over $37. It takes 5 seconds to replace an air filter. Overcharged for having an air filter replaced. Thank God I didn't opt to have the interior air filter done