Customer Testimonials
Both Don and Mike were great throughout the entire purchasing process. They answered all questions without any high pressure sales tactics. I will definitely recommend them to anyone I know looking for a new or pre-owned vehicle.
Great work team
Had a great sales experience with Cooley. I’m very happy with my new-to-me car. I’ve been using Cooley service for my VW and will continue with my Mazda as their service is excellent.
It was a great experience such an awesome services as a female who doesn’t know much about cars yet i know what i want for a Mazda and as i visited Cooley , i felt am in good hands. Jwaira was so helpful to find a good car what i want which is in my budget . Thank you so much for a good deal and personal services 🙂
Frank was our product specialist and Mike on the finance details - both were very professional and ready to answer questions. There was no pressure or nonsense. 👍
EXCEPTIONAL! This was the BEST car buying experience I’ve ever had, and I feel like for the first time ever in life I was treated with respect, with genuine consideration for my wants/needs, and received above and beyond service when I picked up the car. Walter was the salesperson I worked with and he was amazing! He explained every option and what to expect throughout this process, he also ensured I got the best financing rate, patiently helped me go through all the features inside the car and set up the Mazda app/Carplay.
I would HIGHLY recommend ... Read More Google - Jun 17, 2026
Cooley Mazda gives excellent service!! Frank is an excellent salesman. Whole process buying a car was seamless and stress free. I’ve bought two cars now from them both excellent experience. I highly recommend.
The service is very good, and I can buy the car I like..
Quick, easy, efficient
Service department is top notch! Highly recommend.
The service was prompt, thorough, and exceeded my expectations in every way. Sue, was incredibly knowledgeable, patient, and went above and beyond to make sure everything was perfect. They anticipated my needs before I even mentioned them and provided clear, helpful guidance throughout the entire process.
What really stood out was the personal touch — they truly listened and delivered results that were tailored to my specific situation. The quality of work was outstanding, and everything was completed on time (actually ahead of schedule!).
If you’re looking for reliable, high-quality service with excellent customer care, look no further. I will ... Read More Google - Jun 8, 2026
Amazing Experience with Mike & Collin. Deal was done over the phone due to my hesitation with dealership experiences. Started at 9am and had a deal done and car by 11am. Absolutely fantastic experience.
The Biggest reason reason I’m giving 5 stars is because I told them my situation with the negative equity on my car I traded in & my credit situation wasn’t the best & they didn’t turn me away. Helped me get exactly what I wanted, not what they could get me in! Great customer service obviously, just all & very happy I found this dealership.
Above and beyond service to get my vehicle back on the road. I will be going back for future repairs
Always find the staff there to be very helpful and whenever they work on my Volkswagen, they’re quite thorough. Ensuring there are no other issues that need to be addressed beyond those that brought me to their service department.
Our sales person, Frank Wilson, was the highlight of our buying experience. He is helpful and listens. He is super calm and knowledgeable. Had he not shown up, we would not of continued our shopping experience. Also the finance department was pushy about warranties, which was not a great feeling.
Good and prompt service
The easiest automobile purchase I have ever made. No BS, done entirely via phone and text in less than 1 hour.
My salesman Jay was so helpful and accommodating. He really knew his product! Very good experience!
Service at Cooley is fantastic.
I recently purchased a Mazda CX-5 and had a great experience working with Walter. From the beginning, he was professional, patient, and transparent throughout the process. You can genuinely tell that he enjoys what he does and takes pride in helping customers find the right vehicle.
Walter was also very knowledgeable about the CX-5 and took the time to walk me through the features without making me feel rushed.
Overall, it was a positive experience, and I’m grateful for the level of customer service he provided. I’d gladly work with him again in the future and would recommend ... Read More Google - May 26, 2026
Sue at the front is super sweet and helpful. She rescheduled my appointment quickly when what I needed had to be shipped in. I’ll definitely be going back!
This was the Absolute best and easiest time I've ever had buying a car. Jay "The Yes Man" did his thing getting me into the exact car I wanted for an Amazing price I can afford. If you're looking for a vehicle contact Jay at Cooley Mazda in Rensselaer. He and his team will work with you to get you into the car you want. Thank you Jay, and your team, for making this so stress free and easy for me. The smile on my face says it all 😁 My Baby so pretttty!!
Jay and Collen did an outstanding job working with me on turning over my leased vehicle
Very professional and Walter was great and showed me just about every thing I need to know about this car. Very happy
Marcus at Cooley Mazda was absolutely amazing to work with. He was knowledgeable, patient, and never once made us feel pressured during the process. He gave us plenty of space to explore vehicles on our own, but was always available to answer questions and provide helpful information when we needed it.
He thoroughly explained everything — from the different vehicle options, to the buying process, to what service and support would look like after the purchase. He also took the time to clearly explain Mazda’s warranties, extended warranty options, and service plans so we could make a truly informed decision.
... Read More Google - May 19, 2026
Great experience. Was in for a routine service, but will return for other work as needed in the future. Thanks!
quick easy and seemless
Friendly service.
Always courteous & professional, thank you
(Using sons account because I don’t know how to log out.) Bought a car yesterday from Cooley Volkswagen in Rensselaer. The people there were extremely friendly and helped us out a great deal! Highly recommend. -Mike and Drea
Mike and the sales team is top notch. Friendly attentive and trustworthy
Cooley is not my regular Vehicle Maintenance center. I purchased my vehicle in Texas needed a quick oil change while in New York State Cooley provided Quick and courteous service reasonable turnaround time. Thank you
I just purchased a new car through Cooley and it was so seamless and easy! Walter and the entire staff were extremely helpful in answering all of my questions. What is normally a stressful process, was extremely easy at Cooley. I highly recommend their team.
It was fantastic! Work on my car began immediately after I arrived, and I was sent a video, while I was in the waiting room, from the technician outlining the work that had been done.
I had Brian as my Service Mangers and he was very professional and polite. I also wanted to thank the technician who worked on my car and was very thorough. Additionally Dan Stein is the salesman I work with all the time and does an excellent job of keeping me informed when a vehicle o might like for the future comes in.
The service at Cooley Mazda is first rate! LOVE Sue who really is welcoming and on top of customer needs! Videos are informative! I appreciate this dealership service department!
Good service. They do not up charge for credit card payments like to other local Mazda dealer. And they can do an oil change while you wait,you do not have to drop the car off... Service rep was 🤔 Susan I think
Quick service, quality vehicle
Amazing customer service and detailed with their service repair. Sue went above and beyond to help me get my tire replaced before I started a new job on Monday.
The service center at Cookey has always been very efficient, helpful, and knowledgeable. I take my car there every year to get inspected and for any repairs that are needed. Their inspection process in particular is very good.
No pressure. They actually do what they say. My wife and I have purchased three vehicles at Cooley and would purchase another. We felt our salesperson Walt was honest, truthful and easy to deal with. We have dealt with other car dealers in the past and never went back. Cooley was different.
I was hearing noise coming from one of the headlights of my 2022 Mazda CX5 Premium plus. I took the vehicle to Cooley Mazda for service. Thankfully, I had purchased the vehicle from Cooley Mazda certified pre-owned. Cooley Mazda was able to purchase a new headlight and install the headlight for me with zero out of pocket. New headlight cost roughly $2,500 and didn't pay a single penny thankfully. Thank you Cooley Mazda! I"m very much appreciative of the service!
My service appointment this Wednesday went very well, my problem was covered with the warranty , and the task completed quickly and my questions were answered.
I would recommend Cooley Mazda to everyone! Especially Walter, the salesman who helped me. After a stressful week of car searching I finally (& thankfully) ended up at Cooley Mazda, and ended up purchasing a brand new Mazda cx50. Walter & the finance manager, Collon, made the process so quick and easy. They truly went above & beyond to get me the best deal. The entire experience was low pressure & personable. On top of that, Walter has been very responsive and helpful with my questions since the purchase. I’ve never had a better experience at a car dealership- ... Read More Google - May 1, 2026
Michael was great to deal with for our purchase of our new Mazda 3 hatchback. We already had a 2014 Mazda 3 that had served us well. Mike assisted us with the purchase of a new one. Thanks for your help Mike!
Great service department. Communication was excellent throughout the entire process. Definitely my preferred place to bring my VW Tiguan for servicing.
I needed help with a broken bolt just after 5:00 PM. They took me in, fixed it and sent me on my way with a smile. Could not be happier with their outstanding customer service! Highly recommend!
Go and ask for Marcus, made it simple and everyone was very helpful.
I just bought my first new car here. Dealerships can be very intimidating these days. I went to a handful of other dealerships before coming here and none were as efficient as this one. Most are rude or try to screw you over but Dan at Cooley made the entire process so smooth. He was so helpful to me in the search of finding the perfect car. I would highly recommend working with him if you stop in. Thank you again
The process was a breeze, I was helped by Dan Stein, upon letting him know what I was looking for he was able to attain exactly what was needed for my daughter. Of my 60+ years of car purchasing/salesman, Dan is on another level.
We have trusted Cooley to service our 2012 VW GTI for years. Owing to consistent service over the years, the vehicle continues to run smoothly. Recently, we had an issue with gas line pressurization and sporadic failures to re-start once warmed up. The technician set out considering 3 potential causes that matched our own expectations for the possible causes based on independent research. To replace 2 pumps and a regulator would result in a significant charge. As he stated up front when producing the original estimate, he set out to test and remove from consideration each potential source and ultimately narrowed down the ... Read More Google - Apr 26, 2026
Nice staff and quick service and pretty cars😄
We worked with Walter & he was amazing ...no pressure, relatable, transparent & he made the process easy. We told him what we wanted & he located options we didn't even know were available. Definitely appreciate the experience & communication he provided. We found the prices to be fair, the atmosphere more personal & very accomodating. We highly recommend Cooley & Walter!
Get taken care of so well ever since I’ve gotten my vehicle 🙏🏽 thank you so much I get treated with so much care with my vehicle & customer service is always on point.
Cooley made the whole process seamless and streamlined. Start to finish in 2 days left with the car we wanted with a little negotiating occurring. Marcus was a great help.
They did what was agreed for them do in the estimated time slot, kept me apprised of what was happening, and were extremely courteous.
Great service and experience.
Getting in there and being helped was a breeze. Walking out with a car just as easy
Just purchased a 2026 Tiguan Volkswagen. Daniel Stein was our Sales Manager. Dan provided quick answers to all of our questions. He was closing shop and still took the time with us.Upon returning for a test drive and the quick turnaround for an estimate on our trade it was just a pleasure doing business with this dealership. The dealership provided us with an array of servicing options that would specifically pertain to our driving habits and length of ownership. The financing was quick and easy. I would definitely recommend this dealership to others.
Great service very professional ill go back
I never had a more pleasant experience purchasing a vehicle, our new 2026 VW Jetta was up front, clean and ready for us when we arrived, no waiting around, I felt that our time was valued. Thank you to Gabby, for taking the time to help my wife and I get to know the vehicle, and answering any questions we had, we felt like family, not just another customer. Thank you to the whole Cooley team, we look forward to doing business with you again.
I have 100 percent confidence in Cooley motors.I have brought my car in for service since we purchased it new several years ago.
Susan is great and I love the fact she is hands on with the customer. I look forward to seeing her and only her. Thank you so much for everything
Went in for a state inspection, no charge. There was a computer upgrade, went faster than expected. Excellent service. Sue at the service desk was great!
Great service, quick and easy with no issues. Provided feedback with a video of my car after service.
Great service! No fuss, just quick and thorough. I love the video of the service summary.
Hot chocolate is great !! Fast oil change!
Great service
Great service. The staff was very knowledgeable, kind, and a pleasure to work with.
Dan made the buying experience quick and easy and I got the exact car I wanted.
Great overall experience. Gabby was very helpful and went above and beyond to get questions answered that we had on a pre owned vehicle. Paperwork was smooth and efficient. All staff encountered were very helpful.
Very nice and professional people to bring your vehicle to have maintenance done.