Customer Testimonials
Everyone I delt with was courteous and helpful. The Salesman Jwira Williams was very professional and was a big help with the process of dealing with the insurance company and having all the paperwork completed in time for delivery as planed. Collon Slate the Finance Manager was also very helpful getting me thru all the paper work and explaining the warranty and options he recomended I get to protect my investment. This was my first experience working with Cooley. Weather you shop for a new auto or used they treat you very well. I will recomend this dealership to anyone ...
Great dealership service department- i always wait for my car to be serviced & they do so in a timely manner. You get a video from tour tech to review his/ her findings & you get text messages from your service team coordinators with status updates clear confirmation of any new charges etc.Sue is a great service team coordinator!!!
Found a great truck at Cooley Motor's. Since I had to travel there on the final day of the purchase process, they were kind enough to meet me at the train station and bring me to the dealership. Although I haven't driven the truck since the day of purchase, I am happy with it and believe I made an excellent purchase. They had the truck all detailed, changed the oil, and fully inspected it prior to the sale. I crawled over it with a fine tooth comb and thought it was in excellent shape. Thank you Michael.
Great service and reasonable price
I have always come in for my free NYS inspection and they never look to pad the bill with unnecessary repairs as I have experienced with some other dealers.
Timely, professional, informative, efficient and courteous.
The service was excellent at Cooley Motors. All the work needed was done that same day and everything was explained thoroughly. Sue the service representative was very nice and even followed up the next day!
I had my new Mazda in for its first oil change, which was free that was a pleasant surprise. My oil change, trie rotation and visual inspection of my breaks that I asked for was all completed in about an hour. The waiting area was clean and as comfortable as a waiting room can be. Overall a pleasant experience with friendly knowledgeable staff.
Mike was awesome to deal with. Super friendly, nice, and easy to talk to. Got a great car at a great price. Highly recommended!
Very fast. Loved the video of my car during service
Didn’t take car my girlfriend did she said it was quick and painless!!!
Buying a car here was an easy and enjoyable experience. Walter made the whole process seamless. Highly recommend shopping here!
The staff are great at Cooley Mazda.
very good work, excellent🇺🇸🚀
I’m very impressed with the service I received from Josh and Collin today. I was able to drive away in a 2025 Mazda CX-30 because of their hard work and dedication to make it work. They made this experience extremely easy for me and I will continue to go to Cooley Mazda for all future purchases.
Got my oil changed here. Was in and out in 40 minutes. They show a video of what is going on with your car. Would come back.
Excellent buying experience!
I had a wonderful experience shopping for a new Mazda CX-50 at Cooley. Walter was knowledgeable, communicative, and created a no stress environment. Even during the busy holiday season (and some snowfall!), Walter helped move the sale quickly and efficiently. I'm very pleased with the experience all around.
Marcus and Danny are great to work with!
Working with the folks at Cooley was an absolute pleasure (in particular Dan). I will recommend them to anyone in the market for a VW or Mazda.
Excellent experience buying my new VW with Josh!
This was an amazing experience. I needed a vehicle after an accident. Marcus was very helpful and understood the situation.
Very friendly service staff. We were there less than an hour for an inspection. Very happy.
The staff at Cooley VW Service went above and beyond to help me out of a mess with a blown tire and stuck donut. Thank you, excellent job!
Happy to get recall service and oil change and state inspection from professional cheerful people thanks for everything!
Great sales experience! Love the new car, and would go back again.
Exceptional experience! My salesman (Jwira) was attentive, beat my current lease price, and had me in and out in one day. As a parent of three, this stress-free process was amazing! The bow on my car was the perfect cherry on top. Highly recommend! Cooley Mazda 🌟
Service got me in quickly without an appointment and gave me a loaner. Was very pleased with them
My husband and I had a great experience working with Jay for our new car. He answered very question I had and if I had to call and leave a message, he was great at calling back in a timely manner. We old definitely return to get another car. I love my new to me Traverse!
Awesome service and very knowledgable!
Service team is top notch. Love the review videos of the car prior to authorizing service. Thanks Sam!
Always excellent service at Cooley. Love the video inspection.
We are very happy with our purchase of a CX-30 from Cooley! I would definitely recommend Marcus as a salesman!
Was very happy with the service I recieved!
Walter made the process so smooth!
Just got my new car with Dan Stein at Cooley VW and it was great! Straightforward process, easy negotiation and pristine service! Thank you!
The process of buying my CX-5 to scheduling service appointments has been a very positive experience. Staff is friendly and accommodating.
Very happy with the excellent service we received at Cooley Mazda. Mike helped us to decide on a great vehicle. He is knowledgeable, professional and kind. The service we received here was exceptional.
Josh Stein was a real pleasure to work with
Between Sam and Sue, you have the greatest and nicest Service Advisors I’ve ever met. Super friendly and always so accommodating with me and my crazy schedule!
Walter and the team at Cooley Mazda were professional and easy to work with.
This was just my first oil change since I bought the car. Then I got a video of what the technician did and a view of the undercarriage! He let me know about brakes, suspension and other details in the video! Sounds boring but I am a retired machine designer and am very picky about my car and its condition. Very nice job! When you drive your wife and grandkids around you want to know your in good hands. Thank you Cooley Mazda!
Great experience made an appointment dropped off the car they performed the services I wanted and car was ready at the time they promised!
Good fast service and friendly people
I had an absolute great experience with the personnel there. I’ve had some horror stories with pervious dealerships so the fact that they were so helpful and advocated on my behalf to get my interest rate halted meant a lot. Most dealerships do the bare minimum just to get the commission. When I need a new car again I will absolutely be going back. Jwira Williams was my sales rep and he was great. If you go there ask for him because he will absolutely take care of everything you need. I never felt like and inconvenience as I ...
In and out.
The service department quickly and efficiently helped me get service un Volkswagen Tiguan, which has been difficult to repair. The difficulty was caused by Volkswagen of America not Cooley VW Mazda. This dealerships service department was very helpful.
Great experience! They were very quick to complete my oil change and inspection.
Awesome experience with Josh!!
Service was Super friendly and responsive!
Just purchased a car from Cooley Mazda. My experience was very positive.
Very professional and made the buying process seamless!
Always positive people at customer service, and the communication is great.
Very efficient car buying experience. They addressed all my concerns with the used car prior to the transaction day.
Went in for an inspection at 4:00pm because they wanted to get me in on the same day. Very accommodating for sure. Sam, my service advisor was amazing and they were all really kind, including Sue in service and Nick in parts.
The battery has been depleted to 2V, and I am uncertain of the precise cause. Attempts to jump-start the vehicle Mazda 2022 CX 5 have been unsuccessful. Cooley Mazda East Greenpush assisted in towing my vehicle, replaced the battery, and completed the work in a timely manner. I would like to express my gratitude for their dedication and service.
Great service and no hassles on pricing. I shopped around and got the best deal at Cooley VW. Dan was great to work with.
The whole process of leading a new vehicle was flawless. Josh Stein was wonderful. Highly recommend.
This review is overdue, but well deserved! I was in the market for a used CX-30 and came across a great deal on one that Cooley had posted. From the first phone call, Marcus was by far the most helpful out of all the dealers I had been speaking with. He let me know the car was still available, and had it waiting for me when I arrived for a test drive. The whole process from test drive to driving off the lot to take it home was so easy! Marcus showed a level of care and dedication that was ...
I had a very positive experience at Cooley Mazda. I found everyone helpful, thorough, knowledgeable and kind. It was my first time there but it won’t be my last!
I appreciate the personal video and quick responses via text.
I’d give more than five stars if I could! ! I’ve been purchasing or leasing vehicles for the past 20+ years and my recent experience with Walter at Cooley was hands down the best ever. This is my first Mazda and he made it a simple choice. Walter made my experience from test drive to picking up my new vehicle completely stress free and super easy. Cooley is lucky to have Walter on their team…he is a gem! I will be referring friends and family his way.
Everything was wonderful from the original phone call, to the reception desk (Sue was wonderful!). The service to my vehicle didn’t take long at all, the facility was beautiful and clean, and everyone loves free coffee while they wait! Everyone communicated well and we even were able to order the recall part, which I previously completely forgot about until it was brought to my attention. I have no complaints and I will be back to this VW when needed.
Really seamless car buying experience. Walter and Colin were great, everything was ready to go when I arrived!
Let’s be honest, no one loves the idea of going to a dealership and dealing with the hassle of buying a car and having to go through the process and feeling like you got ripped off somehow. Not at Cooley Mazda/VW. I walked in and out feeling like everything was either a fair trade or something was given to compensate. They truly treat you right and really work with you. Mike in the sales department is a down to earth, educated, smart and extremely helpful gentleman. I will never go anywhere else in the future but here, to ...
Walter was great to work with. Knowledgeable and made the deal happen.
Excellent customer service!! Great people doing great work
Very friendly quick to do the job answered all questions
The service department is excellent. Very courteous on the phone good notifications.
Superb service! Would highly recommend.
I had a great experience here! Jay was able to assist and get me the monthly car note I wanted.
Jay is a great sales guy to deal with. Straightforward and honest with customers. I liked my experience of purchasing used TOYOTA RAV4 2021.
I recently purchased a pre owned vehicle from Cooley Mazda. The process was quite easy. No pressure to buy anything. They took care of everything and even threw a new set of tires on the car. The sales consultant, Mike Rezek, was friendly and knowledgeable. He listened to my needs and found me what I was looking for. Overall, a good experience.
Service took less time than expected and had a video of service work that needs to be done soon.
Very satisfied with my experience.
Met with Walter Ponce. Smooth, easy transaction. Walter was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership.